Open a support ticket with any question or request. Our team responds within 24 hours.
We review your request and determine if it can be handled within Shopify or requires custom coding.
If possible, we handle the request directly in your Shopify store. If coding is needed, we’ll provide a no-commitment quote.
Submit your next ticket anytime – enjoy unlimited support!
Example: Running a holiday sale and want to showcase it prominently? We can update your homepage layout to highlight promotional banners or featured products, ensuring they stand out.
Example: You need custom fields like “Material” and “Care Instructions” for each product. We’ll set up these custom meta fields to enhance your product pages with detailed, consistent information.
Example: Looking to add customer reviews to your products? We can recommend and install a suitable reviews app, walking you through setup to ensure it integrates smoothly with your store.
Example: Your store’s load time is slow. We can review your site and compress images to improve performance without sacrificing visual quality.
Example: Interested in adding a new feature (like a wishlist or personalization fields) to your store? We’ll consult with you on the best options, whether it’s through an app or theme customization.
Example: You want a custom product page layout that isn’t supported by your theme. This requires custom coding, which we can quote separately based on the complexity.
Example: You need an app to sync inventory with a third-party platform. Developing a custom app falls outside our standard support, but we can recommend an app developer or provide a quote.
Example: You want custom graphics or banners created for an upcoming promotion. Asset creation isn’t included, but we can suggest designers or provide a quote.
Example: You’re looking to rewrite product descriptions for SEO or perform keyword research. Content creation and advanced SEO work are beyond the standard support plan.
Example: You want to add 100 new products to your store. Bulk product uploads and organization are not covered, though we can guide you on the best process or quote a project rate.
Connect with our team on Slack for fast, real-time support.
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Reach out to us on WhatsApp for direct and personalized support.
Email us anytime—unlimited support with responses within 24 hours.
